SUPERIOR OPERATIONS FOR INDEPENDENT HOTELS

Your PMS knows who's coming.
Your reviews tell you how it went. HouseProud runs everything in between.

Your PMS knows who's coming. Your reviews tell you how it went.HouseProud runs everything in between.

From room prep to guest check-out — tracked, checked by AI and visible to your team.

Room prep, check-ins, housekeeping, maintenance and inspections — tracked, checked by AI and visible to the right people. Nothing about the guest's stay happens in the dark.

HouseProud clients make up to £5,000 more per room per year.Request a demo to see how.

See the gap we fill

Booking.com 9.2 → 9.7 at Eleven Hotel
Low-scoring reviews 6.9% → 0.7%
Integrated with your PMS

The problem

You can see the booking. You can see the review. Everything in between runs in the dark.

Everything in between runs in the dark.

The work that shapes your reviews happens on paper, WhatsApp and memory.

Your PMS reports on revenue and reservations, but it doesn't run the stay. The work that decides your review — and your brand — happens on paper, WhatsApp groups and memory.

Before arrival · Visible

Guest books

on Booking.com or another OTA

PMS records it

dates, revenue, reports

The guest stay · Where hotels lose sight

Room preparedto brand standard
Guest checked inby the right person
Guest needs sharedwith the whole team
Rooms cleanedhousekeepers managed
Issues fixedhousekeeping and maintenance
Inspections and tasksmanagement oversight
Guest checked outby the right person

Paper, WhatsApp groups and memory. No one can see it all.

After departure · Visible

Guest reviews

Too late to fix what went wrong

Is room 204 ready?
Who's fixing the leak?
Have the Smiths arrived yet?
Did that guest complain?

Stop asking.
Start knowing.

Cleans, arrivals and feedback in one place. See what needs attention without chasing your team.

HouseProud connects to your PMS and builds the day automatically: cleans scheduled, inspections prepared, arrivals and departures assigned, guest feedback flagged. Managers see what needs attention without chasing anyone.

Proof

When the stay is visible, the review takes care of itself.

9.7/10

Booking.com Rating

Up from 9.2 before HouseProud.

0.7%

Low-Scoring Reviews

Down from 6.9% before HouseProud.

73%

Management Response Rate

Up from 33% before HouseProud.

Eleven Hotel | Before HouseProud vs. April–October 2026. Guest review data collected via Olery.

In one month at one hotel

1,187arrivals tracked

1,925room cleans verified

588tasks managed

260guest reviews synced

Read the Eleven Hotel story

How it works

Your whole operation, one swipe away.

1
Your systems feed HouseProud
Your PMS feeds arrivals and departures into HouseProud. No double entry.
Reservations, arrivals and departures come in from your PMS. HouseProud automatically schedules room cleans, and your team updates each room as the work is done. Reviews come in as guests leave them. No double entry.
FROM YOUR BOOKING SYSTEM
Your PMS
HouseProud
Reservations · Arrivals · Departures · Reviews
2
HouseProud AI checks the work
Room photos are checked against your Golden Images. Your team decides what happens next.
Housekeepers photograph each clean. Our AI compares it to your hotel's Golden Images — your brand standard — and flags anything that may need another look. Your team decides what happens next.
3
Right Swipe shows you what matters
See what needs attention, then go straight to the room, task or guest.
One place to see activity across the hotel and the items needing your attention — a room, a task, a guest. Tap for the photos and notes, then send it back, pass it on or leave it with your team.
Right Swipe in action at Eleven Hotel.