02 / 05Guest Experience
Guests on SiteGuest Reviews
Understand the guest's stay while there's still time to act — and learn from what guests say afterwards.
Guest Experience
Guests on Site
Fix it while the guest is still in the hotel.
- Check-in
- Guest's stay
- Identify needs
- Take action
- Check-out
See who's currently staying at your hotel, log any issues or requests, and ensure they receive urgent attention while the guest is still on site.
Why it matters
Pick up on guest needs and concerns while there's still time to make their stay better.
Explore what's included
- Live guest visibility — see which guests are currently staying at the hotel
- Issue and request logging — capture guest concerns and requests as they arise
- Urgent attention — issues involving guests currently on site are treated as urgent so staff can respond promptly
Guest Experience
Guest Reviews
Turn what guests say into what the hotel does next.
- Guest feedback
- Review
- Action
- Resolution
- Learning
One place to read feedback from every review platform and put right what guests raise.
Why it matters
Turn guest feedback into action and spot recurring issues before they become bigger problems.
See how AI helps
HouseProud AI reviews and summarises guest feedback, flags issues guests mention and suggests a response.
Explore what's included
- All review platforms in one place
- Common themes identified by our AI
- Corrective action in Tasks
- Recurring themes shown to management
Where management sees it
From everyday tasks to the bigger picture.
Right Swipe brings operational updates together, helping management see what needs attention and where action is needed.
See what needs your attention.
We'll show you HouseProud in a hotel that looks like yours.